Impact of human resource management practices on organizational citizenship behaviour has been widely researched for years. The study is aimed to explore the effect of human resource management (HRM) practices on organizational citizenship behaviour (OCB) in the leisure and entertainment sector in Indonesia, questionnaires were distributed to 146 respondents to the employee of Kelapa Gading Mall. Pearson correlation analysis was used to investigate the relationship between four HRM practices (Employee Staffing, Training and Development, Compensation and Rewards and Performance Appraisal) and OCB, besides multiple linear regression analysis was used to find out the joint effect of various HRM practices against OCB.
Várfi Nikolett, Lenny Christina Nawangsari (2019); Impact of Human Resource Management Practices: Factors Influencing Organizational Citizenship Behaviour at Kelapa Gading Mall; International Journal of Scientific and Research Publications (IJSRP)
9(2) (ISSN: 2250-3153), DOI: http://dx.doi.org/10.29322/IJSRP.9.02.2019.p8628