Anne M Syallow, Dr. Hellen Mberia, and Dr. Julius Bosire
This study seeks to appraise the role of organizational communication on employee job satisfaction in telecommunication industry in Kenya in a bid to improve its effectiveness and applicability in the industry. It aims to achieve this by (1) Examiningthe role of organizational flow of information on employee job satisfaction (2)evaluating the role of communication climate on employee job satisfaction (3)Assessing the role of nature of information on employee job satisfaction and (4)Evaluating the role of information load on employee job satisfaction in telecommunication industry inKenya. In view of the background and literature review, it was found that, organizational communication plays a vital role in ensuring employee job satisfaction. Also, the attributes of organizational flow of information, communication climate, nature of information being shared with employees, and information load, all work together for the benefit of employees’ productivity and satisfaction at work. The study concluded that, the interplay and harmony of these aspects ensure effective organizational communication that leads to job satisfaction. Therefore, there is need to ensure that proper communication strategies are employed in all organizations.