International Journal of Scientific and Research Publications

IJSRP, Volume 10, Issue 1, January 2020 Edition [ISSN 2250-3153]


Intangible Service Quality on Customer Satisfaction of Hotel Guest in Nigeria
      Juliana Mbum Edike, Uduak Joseph
Abstract: Service organisations are significant contributors to the economy of fast developing nations. However, customers of service organisations often encounter dissatisfaction when the delivered service fails to give gratifying height of contentment, and the need to curb dissatisfaction in the face of competition is imminent, especially in the hotel industry. This study investigated the perception of consumers of three to five star hotels towards four intangible dimensions of service quality in Akwa Ibom State, Nigeria

Reference this Research Paper (copy & paste below code):

Juliana Mbum Edike, Uduak Joseph (2020); Intangible Service Quality on Customer Satisfaction of Hotel Guest in Nigeria; International Journal of Scientific and Research Publications (IJSRP) 10(01) (ISSN: 2250-3153), DOI: http://dx.doi.org/10.29322/IJSRP.10.01.2020.p97104
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